Frequently Asked Questions
Everything you need to know about our handcrafted pieces and services.
What materials are used in Erica Leal Jewellery?
Each piece is meticulously handcrafted using high-quality materials, including sterling silver, 14k gold-filled accents, and ethically sourced gemstones to ensure lasting beauty and durability.
How long will it take to receive my order?
As many of our items are made to order, please allow 3-5 business days for production. Shipping typically takes an additional 2-7 business days depending on your location and chosen delivery method.
Do you offer international shipping?
Yes, we ship our jewellery worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you can return unworn items in their original packaging within 14 days of delivery for an exchange or store credit.
How should I care for my jewellery?
To maintain the shine of your jewellery, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft polishing cloth.
Can I request a custom design?
We love creating unique pieces! Please contact us through our 'Custom Orders' page with your ideas, and Erica will work with you to bring your vision to life.